Projects / Programmes source: ARIS

Developing a conceptual framework for citizen-centred smart public governance

Research activity

Code Science Field Subfield
5.04.00  Social sciences  Administrative and organisational sciences   

Code Science Field
5.06  Social Sciences  Political science 
smart public governance, citizen centricity, public value, collaborative governance, digital governance, open government, maturity model, machine learning, e-tool, Slovenia
Evaluation (rules)
source: COBISS
Researchers (14)
no. Code Name and surname Research area Role Period No. of publicationsNo. of publications
1.  18942  PhD Aleksander Aristovnik  Economics  Head  2020 - 2023  942 
2.  28315  MSc Boris Glogovac  Computer intensive methods and applications  Researcher  2020 - 2023 
3.  19293  PhD Maja Klun  Economics  Researcher  2020 - 2021  875 
4.  23676  PhD Polonca Kovač  Law  Researcher  2020 - 2023  1,542 
5.  28891  Gregor Krnec    Technical associate  2021 - 2023 
6.  55294  Eva Murko  Economics  Researcher  2021 - 2023  35 
7.  38162  PhD Dejan Ravšelj  Economics  Researcher  2020 - 2022  156 
8.  19329  PhD Janez Stare  Administrative and organisational sciences  Researcher  2020 - 2021  695 
9.  16302  PhD Ljupčo Todorovski  Computer science and informatics  Researcher  2020 - 2021  445 
10.  26328  PhD Nina Tomaževič  Economics  Researcher  2021 - 2023  294 
11.  28519  PhD Lan Umek  Administrative and organisational sciences  Researcher  2021 - 2023  209 
12.  53854  Luka Vavtar    Technical associate  2020 - 2023 
13.  02262  PhD Mirko Vintar  Computer science and informatics  Retired researcher  2020 - 2023  420 
14.  54755  Petra Vujković  Economics  Junior researcher  2022 - 2023  20 
Organisations (2)
no. Code Research organisation City Registration number No. of publicationsNo. of publications
1.  0590  University of Ljubljana, Faculty of Public Administration  Ljubljana  1627163  8,799 
2.  2487  LOGON INFORMACIJSKE TEHNOLOGIJE d.o.o. (Slovene)  Ljubljana  1614363  11 
In order to keep pace with the changes in today’s society, the public administration must constantly look for opportunities to raise its productivity, increase collaboration, improve process efficiency and focus on innovation. States recognize the need to alter the way public institutions organize, produce and deliver services by releasing the great potential held by networks and partnerships between governments, business corporations, and civil society associations. In this context, citizen-centred smart public governance (CSPG) is an umbrella term to describe many digital initiatives in the public sector that rely on emerging technologies to creatively link physical, digital, public and private environments. Yet, the concept of CSPG has only recently enjoyed significant momentum in the scientific literature. Although researchers have analysed selected facets of the concept, such as smart systems, smart cities and smart regions, systemic approaches are hard to find. Therefore, this project aims to develop an innovative CSPG conceptual framework, based on the renowned Swiss e-government stage framework, tailored to the specifics of the Slovenian public administration, enabling unprecedented comprehensiveness as facilitated by sophisticated software tools, methods and a customized survey, involving a multistakeholder perspective, covering the citizens, public institutions and selected experts. CSPG shall be developed in line with an extensive set of the main CSPG principles (integration, innovation, evidence-based decision-making, citizen-centricity, sustainability, creativity, effectiveness, efficiency, equality, entrepreneurialism, citizen engagement, openness, resiliency, technology savviness and others), resulting in several dimensions: (C)itizen-centred elements examining citizen interaction with public institutions; (S)mart elements underscoring the quality of showing quick intelligence and acting quickly; (P)ublic value capabilities, permitting us to address the multifaceted, interrelated and dynamic structure of CSPG through the proactive engagement of public institutions and stakeholders; (G)overnance elements fostering the integrative and comprehensive conceptualization of SPG as a socio-technical phenomenon by means of government structures, processes and procedures. Moreover, the targeted CSPG outcomes are clearly conceptualized: first-order outcomes (O1) or changes to the governance model; second-order outcomes (O2) or changes in the institution’s position vis-a-vis the stakeholders in citizen-centric services and interactions with citizens; and third-order outcomes (O3) or improvements to the city/region/state (economic growth, social inclusion, ecological performance, and highly educated citizens). The value of the results is reinforced by the triangulation approach, combining the views of citizens, institutions and independent experts on the states experienced and expected as regards the CSPG dimensions and outcomes. The obtained data will undergo a multivariate analysis to enable identification of the CSPG maturity level (ML) and related implementation strategy/guidelines (ST) in various dimensions (D) and thus also the outcomes achieved (O). It is taken into account that the dimensions of smart governance which are prone to a largely technological approach are insufficient for addressing the aspects of governance associated with the (lacking) collaboration between smart governments, smart citizens, experts and other stakeholders. Hence, the interdisciplinary approach of gaining inputs and scoping across numerous stakeholders facilitates the required, yet so far not achieved, systemic way of addressing the development of CSPG. Moreover, it will be able to support a multidimensional data structure (i.e. a data cube), allowing for machine learning and predictive analytics, new knowledge to be generated and CSPG to be continuously improved.
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