Projects / Programmes
The Model of Key success factors in developing efficient e-government services
| Code |
Science |
Field |
Subfield |
| 5.04.00 |
Social sciences |
Administrative and organisational sciences |
|
| Code |
Science |
Field |
| S170 |
Social sciences |
Political and administrative sciences |
e-government, e-services, benchmarking, information society
Researchers (7)
| no. |
Code |
Name and surname |
Research area |
Role |
Period |
No. of publicationsNo. of publications |
| 1. |
24047 |
Domen Cukjati |
Computer intensive methods and applications |
Junior researcher |
2007 |
26 |
| 2. |
20936 |
PhD Mitja Dečman |
Administrative and organisational sciences |
Researcher |
2008 |
318 |
| 3. |
28239 |
PhD Tina Jukić |
Administrative and organisational sciences |
Junior researcher |
2007 - 2008 |
157 |
| 4. |
19102 |
MSc Mateja Kunstelj |
Computer science and informatics |
Researcher |
2007 - 2008 |
114 |
| 5. |
19593 |
MSc Anamarija Leben |
Computer science and informatics |
Researcher |
2007 - 2008 |
107 |
| 6. |
16302 |
PhD Ljupčo Todorovski |
Computer science and informatics |
Researcher |
2007 |
443 |
| 7. |
02262 |
PhD Mirko Vintar |
Computer science and informatics |
Head |
2007 - 2008 |
419 |
Organisations (1)
Abstract
Every year Slovenia invests several millions of tolars in the development of e-government and e-commerce. It is one of the strategic government goals, Strategy of e-government for the period 2006-2010 passed the Government in the present year. Despite the relatively fast growth of e-services, and despite the relatively good ranking on the EU scale, several indicators show that actual results do not meet invested resources by no means. For example, after three years of being possible, electronic income tax declaration is still being used merely by approximately 4 % of taypayers. There is a wide supply-demand gap in the field of government e-services, which indicates that e-government development suffers some wrong decisions in Slovenia. E-solutions developed up to now are not resulting visible concrete effects on public sector efficiency. Municipal e-government is still in its early stages, and so are e-democracy and e-participation as two very important fields of the development of contemporary democratic country.
Within proposed research we will focus on analysis and definition of key factors that have influence on government e-services efficiency and effects. Following the principles of 'one stop government' and 'life events'-oriented service delivery, we will develop a conceptual model for e-government development. On this basis formal quantitative model for measuring the effects will be developed. The model will be suitable either for exsistent government e-services, or for those under development. It will be tested on a selected sample of e-services already developed and those with the potential to be developed in teh near future. It will be serving to all who make decissions on e-government in Slovenia and are involved in its development.
Significance for science
We have developed a roadmap supporting implementation of e-government designed around users' life events.
The purpose of evaluation part of the roadmap is to assess current position and to evaluate readiness for the implementation of one-stop government. Project group has also developed methodologies and tools for those evaluations. Evaluations cover the web portal within which the selected life events will be implemented and each life event selected for the implementation. In addition, we developed a reference business model for one-stop government implementation – in collaboration with foreign partners this model has been adapted for four selected countries. Business model consists of various actors and relationships between them (e.g. suppliers of services, users – citizens, businesses, non-governmental organizations), main information flows, documents and financial resources, main communication channels and various ways of creating value. Furthermore, process model developed consists of list of steps/activities needed to go from the existing state of service delivery to one-stop government. Those steps are: initiation of the project, modelling the existing life-event process model, their reengineering, implementation and evaluation.
Finally, we have developed multi-attribute model which enables making priorities in the future e-government development. The fact that our model takes into account number of traditional service users and, among them, portion of (regular) internet users, makes our model better than others analyzed in the field. Another advantage of the model, which arises from the DEXi software tool in which the model is developed, is enabling estimation and comparison of several alternatives (in our case government e-services).
Significance for the country
Roadmap supporting the implementation of e-government oriented around users' life events enables planning of more user friendly services. In addition, the multi-attribute model supporting estimation of e-government services' effects enables more targeted e-government development (also) in Slovenian public administration. Its usage and consideration of its results enable developing services with more added value than some of currently available services.
Most important scientific results
Final report,
complete report on dLib.si
Most important socioeconomically and culturally relevant results
Final report,
complete report on dLib.si
