Intelligent Systems for Software Product Development and Business Support Based on Models

Successfulness of modern business depends significantly on availability and quality of accumulated company knowledge. Unfortunately, in the current circumstances in Serbia, it comes that business knowledge is usually dispersed among local procedures of individual departments, located in documents which are exchanged within a limited group of participants, or it is only partially embedded into applications of an information system (IS), which is often nonintegrated. In addition, IS usually supports only basic company processes, lacking the capacity required to provide quality support to planning, decision making, and management. IS development teams are usually concentrated on the technical side of the solution only, neglecting improvement of business processes that should be supported by IS. Quality system, if it exists in the company, is often dealt with independently of the IS. In these circumstances, our project has three main objectives: (1) Providing methodological and technological foundations for proper coupling of the organizational strategy and performances with operational processes. (2) Providing a quality framework for development of software systems that will support every aspect of business, ranging from basic data and document processing, to decision making and strategic planning. (3) Providing methodological, technological and organizational foundations for development of IS supporting company's business and continuously adjusting to the environment changes.